Phone: (03) 389 9959 | Email: enquiries@gloucestercottage.co.nz

Last Updated On: 16 January 2025

Gloucester Cottage (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, gloucestercottage.co.nz, or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you create an account, place an order, or fill out our contact form, we may collect details such as your name, email address, phone number, shipping address, and any additional information you provide.
  • Order and Payment Information: When you shop with us, we collect details necessary to process your order, including product selections, billing and shipping addresses, and payment information. Payment processing is securely handled by third-party providers.
  • Account Information: If you create an account on our website, we collect your login credentials and any preferences or details you add to your account profile.
  • Usage Data: We automatically collect certain information about your interaction with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This helps us improve our website and services.
  • Cookies: Our website uses cookies to enhance your experience and remember your preferences. You can control your cookie settings through your browser.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Process Orders and Deliver Products: We use your contact and payment details to process and fulfil your orders.
  • To Manage Your Account: If you create an account, we use your login credentials to provide secure access to your profile and order history.
  • To Respond to Enquiries: We use your contact information to respond to your questions and provide details about our products and services.
  • To Improve Our Services: Usage data helps us understand how our website performs and make improvements based on visitor behaviour.
  • For Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from authorities.

3. Sharing Your Information

We respect your privacy and will only share your information under the following circumstances:

  • With Service Providers: We may share information with trusted third-party providers who assist us in payment processing, shipping, and website operations.
  • For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

4. Protecting Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.
  • Account Management: You can log in to your account on our website to view and update your personal details. You can also request to delete your account by contacting us.

To exercise any of these rights, please contact us at enquiries@gloucestercottage.co.nz.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.

7. Links to Other Websites

Our website may contain links to external sites not operated by us. Please note that we are not responsible for the content and privacy practices of these third-party websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically. Updates take effect immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Gloucester Cottage
Email: enquiries@gloucestercottage.co.nz
Phone: (03) 389 9959
Address: 746 Gloucester Street, Avonside, Christchurch 8061, New Zealand